Cancellation by Site / Customer
As a customer, you can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order.
Please note that if any suspicious or fraudulent activity is detected, such as transactions that violate the website’s terms and conditions, we reserve the right to cancel the order at our discretion. A record of fraudulent transactions and customers will be kept, and access to the website may be denied or future orders cancelled.
In case Wrong Product Delivered:
* If Wrong Size or Wrong Product is delivered the order will be replaced free of cost.
* In that case, your replacement order will be dispatched within 48 working hours of the returned order received.
* However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.
Returns are subject to the following conditions:
* Return Request RMA (Return Management Authorization) has to be raised within seven (2) days of receiving the order.
* Opened & partially used Diabetic Test Strips & Lancets, Sexual Wellness Products, Adult Diapers, Hygiene Products (Breast Pump, Pads, Gloves etc), Oral care products, Wheelchairs, Commodes, Bath Safety Equipment for Elderly Patient Care, Used/Open Air Cushions/Mattresses, Back Rest, Masks, We also reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “No Exchange”, “No Warranty” and “Non-Returnable Product”
* The product is not used or tampered with.
* The product is in Re-Saleable condition.
* Products being returned should only be in their original manufacturer’s packaging i.e. with labels, and bar-code.
* All refunds & replacements are subject to verification and review after our QC approval.
* The shipping/freight Charges will be deducted on actual basis if you have cancelled the order after dispatch.
* The COD fee will be deducted if payment mode is COD (cash on delivery).
* If QC fails then same product will be shipped back to the customer and refund will not be done.
* Brand’s policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.
* The Return & Refund policy is not applicable on quotation orders. No Refund, Return or exchange is applicable on order’s generated or supplied thru Quotations.
*Liability: Maximum liability of refund by ShopiCure, shall be limited to the actual value of the product returned or the eligible refund amount to the customer, whichever may be lesser.
In Normal cases we don’t offer the order cancellation. Order can be cancelled in the special cases.
We promise you to supply the branded and genuine products as per specification. Items will replaced in case it is defective and does meet the specifications requirements.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
NOTE: Refunds cannot be processed to third-party accounts. The name on your ShopiCure account should match with the name of the bank account holder. ShopiCure will not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.
If you have any questions on how to return your item to us, please feel free to contact us
Gali No. 1, Gopal Nagar