FAQ

Use the search bar to search from the list of products.

When you’ve found the product you want to purchase, simply click on the “Buy Now” button. This will bring up a pop-up with three options: View Cart, Checkout, and Continue Shopping. If you’re looking to buy just one product, click on the “Checkout” button. You’ll then be prompted to fill in your shipping and payment information to complete your purchase.

If you’re looking to buy more than one product, click on the “Add to Cart” button. This will also bring up the same pop-up with the options of View Cart, Checkout, and Continue Shopping. Click on the “Continue Shopping” button to view and add more products to your cart. Once you’ve finished adding all the products you want to purchase, click on the “Cart” button to view all the items in your cart. After reviewing your selections, click on the “Proceed to Checkout” button and fill in your shipping and payment information to complete your purchase.

Our website makes it easy to find and purchase the products you need with just a few clicks. Happy shopping!

Simply click on the “Login & Signup” button located at the top right corner of the page.

If you’re an existing user, enter your username and password and click on the “Login” button. This will take you to your account dashboard where you can view your order history, manage your account settings and more.

If you’re new to our website and don’t have an account yet, click on the “Signup” button. You’ll be prompted to provide a username, email address, and password to register your account. Once your account is created, you can login using either your username or email address along with your password.

By having an account, you can enjoy the benefits of faster checkout, access to order history, and more personalized shopping experience. Thanks for choosing our website!

If you’ve forgotten your password, not to worry! Our website makes it easy to reset your password.

At the login section, click on the “Lost your Password” link. You will be prompted to enter your email address or username associated with your account. Once you’ve entered this information, click on the “Submit” button.

You will then receive an email with instructions on how to reset your password. This email will include a link that will take you to a page where you can create a new password. Once you’ve reset your password, you can login to your account with your new password.

Please note that if you don’t see the email in your inbox please check your spam folder. If you still can’t find the email, you can contact our customer support team for assistance.

At our website, we understand that convenience and flexibility are important to our customers. That’s why we offer a variety of payment options for your convenience.

For orders up to INR 2000, we accept COD (Cash on Delivery) as a payment option. This means that you can pay for your order in cash when it is delivered to you.

In addition to COD, we also offer a wide range of online payment options for your convenience. Our website accepts credit, debit card, Digital Wallet and UPI  payments through MasterCard, Visa, American Express,  Maestro, and Rupay. We also support internet banking payments through most major banks.

With so many options to choose from, you’ll be sure to find the perfect payment method for your needs. Thank you for choosing our website for your shopping needs.

No, there will be no additional charge for using any of the payment options mentioned above. All payment options are available to you free of charge. Whether you choose to pay via credit/debit card or internet banking, you will not be charged any extra fees.

We value our customers and want to make sure that their shopping experience is as seamless and stress-free as possible. That’s why we don’t add any extra charges or hidden fees to our orders. You can rest easy knowing that the price you see is the price you’ll pay.

Yes, all of our products are available for purchase with the cash on delivery option. We understand that some customers may prefer to pay for their order in cash on delivery, and we are happy to accommodate that.

We accept COD (Cash on Delivery) for all orders up to INR 2000. This means that you can pay for your order in cash when it is delivered to you. This option is available for all products, regardless of the item or the cost.

If the product you’re looking for is currently out of stock, we apologize for the inconvenience. However, we would be happy to notify you when the product becomes available again.

To receive updates on the availability of a specific product, please email us at info@shopicure.com with the link to the product. Our team will keep an eye out for the product and reach out to you as soon as it becomes available.

Please note that the availability of products can change quickly, so we recommend checking our website frequently for updates.

Once your order is placed and the product is dispatched, you will receive an SMS with a tracking link and tracking ID. This will allow you to track the status of your delivery in real-time. You can easily track your order on your smartphone or PC by clicking on the tracking link and entering the tracking ID.

With the tracking information, you can stay updated on the location and estimated delivery date of your order. So you’ll know exactly when to expect your package to arrive.

If you have any issues with tracking your order, please don’t hesitate to reach out to us at care@shopicure.com and we will assist you promptly.

Yes, any order with a value of INR 599 or more will qualify for free shipping. This means that you will not be charged any additional fees for delivery, and your order will be shipped to you at no extra cost.

For orders with a value less than INR 599, there will be a charge of INR 70 for COD (Cash on Delivery) and INR 30 for any other payment method.

This charge will be added to the total cost of your order at the checkout page. Please note that these shipping charges may vary depending on the location and the size of the package.

We strive to offer the best possible shopping experience, that’s why we offer free shipping for order over INR 599 and affordable charges for order less than that.

On average, an order will take 6-8 working days to be delivered to you after it has been dispatched. However, please note that actual delivery times may vary depending on your location and other factors such as holidays, weather, and carrier delays.

As soon as your order is dispatched, you will receive an SMS with a tracking link and tracking ID, which will allow you to track the status of your delivery in real-time.

We strive to process and ship orders as quickly as possible, but please understand that delivery times may be affected by factors outside of our control.

If you have any questions or concerns about the delivery of your order, please don’t hesitate to reach out to us at care@shopicure.com and we will assist you promptly.

If you did not receive your order within the expected time, please contact our customer care team at care@shopicure.com as soon as possible. Our team will be happy to assist you and help you track the status of your order.

When you contact us, please be sure to have your order number or tracking number ready, so that we can quickly locate your order and provide you with accurate information about its status.

In some cases, delivery may be delayed due to factors outside of our control such as holidays, weather, or carrier delays. We will do our best to ensure that your order is delivered to you as soon as possible, and we apologize for any inconvenience this may cause.

Please note that if the product is out of stock, we will inform you about the next availability date.

We value our customers and always look forward to providing you with the best possible shopping experience. If you have any questions or concerns, please don’t hesitate to contact us, and we will assist you promptly.

No, at the moment we are only shipping nationally. We do not offer international shipping at this time. We apologize for any inconvenience this may cause, and we hope to expand our shipping options in the future.

If you are interested in purchasing one of our products and you are located outside of our country, you may want to consider having the product shipped to a friend or family member who lives within our country and then have them forward the package to you.

If you have any questions or concerns about shipping, please don’t hesitate to contact us at care@shopicure.com and we will do our best to assist you.

Yes, you can cancel your order after it has been placed. However, please note that we may not be able to cancel an order if it has already been processed and shipped.

We will process your request as soon as we can, but please note that once an order has been shipped, we will not be able to cancel it, but you can return the product after receiving it.

Please note that if the order is already dispatched or out of stock, we will not be able to cancel the order.

Yes, we do offer a 100% refund for all pre-paid orders that are cancelled.

Refunds for pre-paid orders will be made back to the original mode of payment used at the time of placing the order. Please note that it may take up to 5-7 business days for the refund to be processed and for the funds to be credited to your account.

Please note that if the order is already dispatched or out of stock, we will not be able to cancel the order and therefore no refund will be possible.

Yes, you are correct. After the cancellation request is processed and approved, it will typically take 2-3 working days for the refund to be processed and for the funds to be credited to your account.

Please note that the time for the refund to reflect in your account may vary depending on the mode of payment used and your bank’s refund processing time.

If you have any questions or concerns regarding the refund process, please don’t hesitate to contact our customer care team at care@shopicure.com and they will be happy to assist you.

You are correct, at this time we do not offer an exchange policy for our products. However, if the product you received is damaged during transit, we do offer a return and replacement policy.

In this case, please contact our customer care team at info@shopicure.com within 48 hours of receiving the product. They will guide you through the return process and assist you in getting a replacement product as soon as possible.

Please note that, we will only process replacement or refund if the product received is damaged or defective. To be eligible for a replacement, the product should be in the same condition as received, with all the original tags and packaging intact.

If the product you received is damaged during transit, you can request for a replacement. However, it is important to report the damage within 2 calendar days of receiving the product.

You will need to ship the damaged product back to us at your own expense. Once we receive the damaged product, we will ship a new product to you as soon as possible.

To initiate a replacement, please contact our customer care team at care@shopicure.com within 2 calendar days of receiving the product. They will guide you through the replacement process and provide you with the necessary information to ship the damaged product back to us. Please make sure to package the damaged product properly to avoid any further damage during transit.

Many of our products, such as equipment, come with a manufacturer’s warranty. The warranty period and terms will vary depending on the product and manufacturer.

For other products that do not fall under the category of equipment, such as consumable goods, they come with a shelf life or expiry date. It’s important to check the expiry date before purchasing and consuming them. If you receive a product that is expired or close to expiry, please contact our customer care team at care@shopicure.com, they will assist you in resolving the issue.

You can also visit our website and fill out the contact form to get in touch with our customer support team. They will be more than happy to assist you with any issues or questions you may have.